Our approach to the protection of personal information
The OSADA Group (OSADA CO.,LTD., OSADA ELECTRIC CO., LTD., and OSADA ELECTRIC CO., LTD. (Nagoya Factory)) (hereinafter referred to as "the Group") complies with laws and ordinances, including the Act on the Protection of Personal Information and guidelines issued by relevant government agencies, regarding the handling of personal information, and it will conduct appropriate management to prevent the leakage, corruption, or loss of such information.
1. System of protection of personal information
The Group recognizes the importance of protecting personal information and has a system to manage the protection of personal information.
In addition, the Group has established management rules on the acquisition, use, and provision of personal information, and it will properly manage personal information.
2. Acquisition of personal information
When the Group acquires personal information, it will publicly disclose or indicate the purposes of its use. Moreover, the personal information acquired by the Group refers to personal information provided to the Group by customers as well as personal information acquired by the Group or provided by third parties.
When customers contact the Group, their conversation may be recorded to confirm details. In addition, the Group uses caller ID so that customers' calls can be returned.
3. Handling of personal information
1) Use within the scope of the purposes of use
The Group will not use personal information acquired in accordance with the provisions of 2. Acquisition of personal information above beyond the scope of the purposes of use without the customer's consent. If a customer requests the disclosure, correction, suspension of use, or deletion of his or her personal information, the Group will respond in accordance with applicable laws and ordinances. The personal information acquired by the Group will be used for the following purposes.
- To facilitate sales of products and services offered by the Group.
- Planning and development of products and services and efforts to improve customer satisfaction.
- For certain products and services (e.g., services to assist with business startups), necessary personal information may, as part of a product or service, be provided to corporations or individuals in relation to that product or service.
- Operations to respond to customer inquiries and provide prompt services.
- Actions taken in accordance with laws and ordinances or guidance from relevant government agencies. When information will be provided to customers through the Group's dealers, the Group may provide personal information to dealers.
- When a customer contacts the Group, the Group may provide the personal information described in Section 2 above to the Group's dealers or affiliated companies as necessary. However, the Group will halt the provision of such information to the Group's dealers or affiliated companies upon a customer's request.
- Other purposes of use publicly disclosed or indicated when personal information is acquired.
2) Proper use of personal information
The Group will not use personal information acquired in accordance with the provisions of 2. Acquisition of personal information above for any improper purposes.
3) Security measures for personal information
The Group will implement appropriate security measures. In addition, the Group will implement personnel-related security measures, such as providing training on protection of personal information, for executives and employees who handle personal information. Moreover, when handling personal information overseas, the Group will comply with the relevant country's laws and ordinances on the protection of personal information and implement security measures.
4) Provision of personal information to third parties
The Group will not provide acquired personal information to third parties without the customer's consent, except when authorized by the Personal Information Protection Act or other legislation. Moreover, "joint use" of personal information within the Group will be appropriately managed as described in 6) Joint use below.
5) Management of contractors handling personal information
The Group may provide acquired personal information to contractors to the extent necessary to achieve the purposes of use that were publicly announced or indicated. In such an event, the Group will require contractors to properly handle the personal information provided by the Group and it will appropriately manage those operations.
6) Joint use
The Group will jointly use personal data as follows.
- Items of personal data to be used jointly
Name, occupation, dental clinic where a person works (for customer relations, provision of services, and customer management) - Scope of parties that may jointly use personal information
OSADA, INC., OSADA ELECTRIC CO., LTD. - Purposes of joint use
Provision of products and services, after-sales support, customer management, handling of inquiries, and marketing activities (e.g., information on new products and services) - Data supervisor for individual data
OSADA, INC. 17-5, Nishi-Gotanda 5-Chome, Shinagawa-ku, Tokyo, 141-0031 Yoshihiro Osada, President and Representative Director
4. Continuous improvement
The Group is committed to continuous improvement to ensure that personal information is handled properly.
5. Disclosure, correction, etc.
We will handle requests for disclosure, correction, suspension of use, or deletion of personal data in the Company's possession in accordance with applicable laws and ordinances. If you wish to request the disclosure, correction, suspension of use, or deletion of your personal data, please contact the inquiry desk below.
Inquiry Desk
For any comments, questions, or complaints regarding the handling of personal information, please contact us by mail at the address below or via the inquiry form on our website.
*Please note that we cannot accept requests made in person at our office.
OSADA ELECTRIC CO., LTD. Personal Information Inquiry Desk
17-5, Nishi-Gotanda 5-Chome, Shinagawa-ku, Tokyo, 141-8517
OSADA Website Contact Page
Handling of personal information on our websites
On this page, the Group discloses its policies regarding the handling of personal information on the websites operated by the Group: osada-group.jp, osada-electric.co.jp, osada-medical.co.jp, the Medical Online Shop, and the Zoom UP Site (hereinafter collectively referred to as "this Website").
The personal information you are asked to provide
The Group asks that you provide personal information so that it can provide you with information about its products and services.
In addition, the Group considers the provision of information to be at the customer's discretion, with the exception of certain required items.
About the information collected by this Website
The Group uses cookies and similar technologies to collect information regarding customers' access history and usage of this Website (hereinafter referred to as "Cookie information").
Cookie information may be linked to personal information in the Group's possession. When linked to personal information, Cookie information will be handled in accordance with the cookie policy described in the Handling of cookie information below, as well as the purposes of use as described in the Purposes of use of personal information and Provision of personal information to third parties.
Purposes of use of personal information
In addition to the provisions on this page, the purposes for which personal information may be used are stated on each page of this Website where customers are asked to provide such personal information. The Group will not use the personal information provided by customers on each page for any purpose other than those stated on each page.
Provision of personal information to third parties
Depending on what is entailed in the inquiries or requests made on this Website, the Group may disclose personal information to third parties. In such an event, the Group will inform the customer that information will be provided to third parties and obtain his or her consent (as examples, when the Group provides a customer's personal information to a dealer in order to provide services, when providing information to a research firm so that the Group can conduct a survey, or when notifying shipping or transportation companies of a customer's address, name, etc., for shipping purposes).
In instances other than those listed above, the Group will not disclose or provide a customer's personal information to third parties without the customer's prior consent. However, the Group may disclose or provide information without notifying the customer if required to do so by law or guidance from relevant government agencies.
The Group may link Cookie information to a customer's personal information and provide it to dealers handling the Group's products to the extent necessary to achieve the purposes of use described in the Purposes of use of personal information above.
Management of personal information
The Group manages the personal information provided during the use of this Website in accordance with the Personal Information Protection Act and other legislation. In addition, personal information is managed appropriately under the supervision of the Group's website administrator, and security measures are implemented to prevent leaks, tampering, and other incidents. When operating this Website, the Group will manage the handling of personal information in compliance with relevant laws and ordinances. In the event that its operation is outsourced to an external party, the Group will similarly manage the handling of personal information by the contractor.
Customer liability
When following a link to another website from this Website, please verify yourself how personal information is handled on the destination site. Use of this Website is at your own risk. The Group shall not be liable for any damages arising from the use of various pieces of information obtained from this Website or other websites linked to this Website using a customer's personal information, except in cases of willful misconduct or gross negligence on the part of the Group.
Handling of cookie information
The Group uses cookies and similar technologies to collect information regarding customers' usage of this Website, such as a customer's IP address (hereinafter referred to as "Cookie information").
1. The Group uses Cookie information for the following purposes. Please note that this information does not allow customers to be identified.
- To improve the usability of this Website
- So that the screen prompting verification that a visitor is a medical professional does not appear every time
2. The Group uses the tool in the table below to acquire and analyze Cookie information. For information on how information acquired with the tool below is handled and how to stop sending information to that tool, please visit the website of the company providing that tool.
The tool used by the Group to acquire and analyze information
Google Analytics (Google LLC)
Handling of personal information by the company providing the tool
- Google Privacy Policy
- Google's use of information collected from sites and apps that use Google services
How to stop sending information to the tool
Google Analytics Opt-out Browser Add-on
Changes to this Policy
The Group may review and revise the above methods of handling information as appropriate. In the event of a revision, we will make such changes known through announcements on this Website or other appropriate means or notify customers.
Revised on March 5, 2025